The Cornelius design center, pictured on Patriot’s website. The store is also your local starting point for water-care questions.
WORTH THINKING ABOUT
Before leaving home
Call 704.997.6300 for current sample instructions, testing availability and store hours.
01
A sample is one piece of the picture.
Tell us your approximate pool volume, sanitation system and the reason for the visit. Perhaps the water has turned cloudy, a stain appeared or you simply want to check the routine you are following. A recent treatment or a large addition of fresh water is useful context.
Bring the names of products you have used. A label photo is better than relying on the color of the container. If you have older test results, keep them together so you can compare changes over time.
02
Leave knowing what happens next.
Ask the team to explain the results in terms of your pool and the next treatment or monitoring step. Product selection should follow that information. Follow the actual product labels and ask when to retest; adding more because the water has not changed immediately can complicate the picture.
If the same problem keeps returning, explain that history. Testing may point toward a different water-care approach, or the pool may need cleaning or an equipment assessment.
03
Choose the level of help you want.
In-store testing is a useful route for owners who handle their own pool care. If maintaining the routine has become difficult, ask about scheduled testing and balancing or recurring maintenance at your property.
The store is at 11138 Treynorth Drive, Suite A, Cornelius. Call to confirm any testing charges and current hours before your visit.
Call the store to confirm current testing availability and any charges.
Can the store help me interpret the results?+
Yes. Water testing is paired with practical treatment and product guidance based on the information available.
How should I collect a pool-water sample?+
Call the store for its preferred container, amount and collection instructions before you visit. Bring a fresh representative sample and note any recent treatment. The sample is more useful when the team also knows the pool volume and current concern.
Why might the store result differ from my home test?+
Sample timing, test method and the condition of testing supplies can affect comparisons. Bring the actual home readings and say when you measured them. Ask which measurements should guide the next step and when to retest.
Do I need testing if the water looks clear?+
Yes. Water appearance does not measure sanitizer or balance. Testing gives the conversation a measured starting point instead of relying on color alone.
What should I do with the water-test results?+
Keep the results and the product instructions together. Ask which issue to address first, when to retest and what to avoid adding in the meantime. Tell the team about products already used so the guidance reflects the full history.
